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Woodbine Guide Casino: Helper
About Woodbine Guide Casino: HelperWoodbine Guide Casino: Helper is a private guest companion designed to make hotel and resort stays more convenient, organized, and enjoyable. The app brings together essential guest services in one place, including digital stay access, dining, room service requests, venue information, and resort navigation.How It WorksBefore using the app's digital guest pass, all guests must complete registration at the hotel reception desk. Once the reservation is verified, hotel staff provide and activate a unique access code. Entering this code in the app activates the guest pass and connects the experience to the confirmed hotel stay.Digital Guest PassAfter activation, the app generates a personal QR guest pass linked to the reservation. The pass provides quick access to stay information, including:* Guest name
* Room number
* Reservation details
* Stay dates
* Floor and room type
* Guest count
* Wi-Fi informationThe QR pass can also be used for authorized access points and designated property areas where supported.Dining and Room OrdersGuests can browse available dining options, view menu categories, check item details, and place room orders directly through the app. The ordering experience is designed to provide a simple and convenient way to request meals without leaving the room.Guest ServicesThe app offers quick access to common hotel requests, including:* Extra towels
* Room cleaning
* Bottled water
* Ice delivery
* Maintenance assistanceAdditional suite services may include:* Laundry service
* Extra housekeeping
* Room access assistance
* Taxi requests
* Do Not Disturb managementResort Information and NavigationGuests can explore resort facilities, view venue schedules, and access information about restaurants, lounges, spa services, fitness facilities, event spaces, and guest service locations. An integrated property map helps guests navigate the resort and locate amenities more easily.PrivacyWoodbine Guide Casino: Helper is designed with privacy in mind. The app does not require account registration and does not maintain a remote user profile. Guest stay information, service selections, order history, and access status are stored locally on the device, helping keep personal information private and under the guest's control.For assistance regarding your reservation, access code, or hotel services, please contact the hotel reception or guest services team directly.
Support Manager Email - [email protected]